Privacy Policy

Introduction

Penvio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PDF editing and e-signature platform.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name
• Password (encrypted)
• Organization name (if applicable)

Document Data

When you upload and edit documents, we store the document content and metadata. This includes:

• PDF files you upload
• Edits and annotations you make
• E-signature data
• Document metadata (creation date, file size, etc.)

Usage Data

We automatically collect certain information when you use our service:

• IP address
• Browser type and version
• Pages visited and features used
• Time and date of access
• Error logs for troubleshooting

How We Use Your Information

We use the collected information to:

• Provide and maintain our service
• Process your documents and signatures
• Send transactional emails (password resets, notifications)
• Improve our service and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Storage and Security

Your documents are encrypted at rest using AES-256 encryption. All data is transmitted over TLS 1.3. We use industry-standard security measures to protect your information.

Enterprise customers can choose to store documents in their own cloud storage (BYOB) for additional control over data residency.

Data Retention

We retain your data for as long as your account is active. When you delete a document, it is removed from our active systems within 30 days. Backup copies may persist for up to 90 days.

If you close your account, we will delete your data within 30 days, except where we are required to retain it for legal purposes.

Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers: Third parties that help us operate our service (hosting, payment processing, email delivery)
• E-signature recipients: When you send a document for signature, we share your name and email with the recipients
• Legal requirements: When required by law or to protect our rights

Your Rights

Depending on your location, you may have the right to:

• Access and download your personal data
• Correct inaccurate information
• Delete your personal data
• Object to certain processing activities
• Data portability

To exercise these rights, please contact us at privacy@penvio.io.

Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings.

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect information from children. If we learn we have collected personal information from a child, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@penvio.io