Terms of Service

Last updated: March 3, 2026

1. Acceptance of Terms

By creating an account, clicking "I Agree," or otherwise accessing or using the Penvio platform and any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement.

If you do not agree to these Terms, do not access or use the Service.

2. Definitions

In these Terms, the following capitalized terms have the meanings set forth below:

  • "Aggregated Data" means anonymized, de-identified, or aggregated data derived from Customer Data that cannot be used to identify any individual or Customer.
  • "BYOB" (Bring Your Own Bucket) means the feature allowing Enterprise customers to connect their own cloud storage (e.g., AWS S3) for document storage.
  • "Customer" or "you" means the individual or entity that registers for and uses the Service.
  • "Customer Data" means all documents, files, text, images, signatures, and other content that you upload, create, or transmit through the Service.
  • "Organization" means a workspace within the Service that may contain multiple members with defined roles and permissions.
  • "Penvio," "we," "us," or "our" means Penvio, Inc.
  • "Service" means the Penvio cloud-based platform, including web applications, APIs, integrations, documentation, and all related features and functionality.
  • "Subscription" means a paid plan (Pro, Business, or Enterprise) granting access to premium features and higher usage limits.

3. Description of Service

Penvio is a cloud-based software-as-a-service (SaaS) platform for PDF editing, electronic signatures, and document collaboration. The Service is delivered entirely through web browsers and APIs; no software installation is required.

Features and capabilities vary by subscription tier:

  • Free: Up to 3 documents, 10 MB storage, 5 MB max file size. No OCR, e-signatures, BYOB, or SSO.
  • Pro: Unlimited documents, 50 GB storage, 100 MB max file size, 500 OCR pages/month, 50 signatures/month.
  • Business: Unlimited documents, 200 GB storage, 250 MB max file size, 2,000 OCR pages/month, 200 signatures/month, SSO support.
  • Enterprise: Unlimited documents and storage, 500 MB max file size, unlimited OCR and signatures, SSO, BYOB, SCIM provisioning, and dedicated support.

We reserve the right to modify, discontinue, or introduce features at any time. We will provide reasonable notice of changes that materially reduce the functionality of your current subscription tier.

4. Account Registration & Security

To access the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information;
  • Maintain and promptly update your account information;
  • Keep your login credentials confidential and not share them with any third party;
  • Notify us immediately at security@penvio.io of any unauthorized access to your account;
  • Accept responsibility for all activities that occur under your account.

Multi-tenancy and Organizations. The Service supports Organizations with role-based access control (Owner, Admin, Member, Viewer). Organization Owners and Admins are responsible for managing member access and permissions within their Organization. You are responsible for the actions of all users you invite to your Organization.

Authentication. The Service supports multiple authentication methods, including email/password, Google OAuth, SAML SSO, and SCIM provisioning. When multi-factor authentication (MFA) is available, we strongly encourage its use. If your Organization requires MFA, all members must comply. You are responsible for maintaining the security of any authentication methods configured for your account.

5. Subscription, Billing & Payments

Paid subscriptions. Certain features require a paid Subscription. By subscribing, you authorize us to charge your designated payment method on a recurring basis (monthly or annually, as selected) until you cancel.

Auto-renewal. Subscriptions automatically renew at the end of each billing cycle at the then-current rate unless you cancel before the renewal date.

Cancellation. You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. No partial-period refunds are provided for early cancellation.

Price changes. We may change Subscription pricing with at least 30 days' prior notice. Price changes take effect at the start of your next billing cycle following the notice period. If you do not agree to a price change, you may cancel before it takes effect.

Proration. If you upgrade your Subscription mid-cycle, you will be charged a prorated amount for the remainder of the current billing period. Downgrades take effect at the start of the next billing cycle.

Taxes. All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes, duties, and levies associated with your Subscription, excluding taxes based on Penvio's net income.

Late payment. If a payment fails, we will notify you and provide a 7-day grace period to update your payment method. If payment is not received within the grace period, we may suspend your access to paid features until payment is resolved.

Refunds. Refund requests may be submitted within 14 days of an initial Subscription purchase or renewal. Refunds are issued at our discretion and are not available for partial billing periods, usage-based overages, or accounts terminated for Terms violations.

6. Free Tier & Trials

Free tier. Penvio offers a free tier with limited features and usage quotas as described in Section 3. The free tier is provided at our discretion and may be modified or discontinued at any time. Free-tier accounts that remain inactive for more than 12 consecutive months may be deleted after prior notice.

Trials. We may offer time-limited trials of paid features. Unless you convert to a paid Subscription before the trial ends, your account will revert to the free tier and you may lose access to features and data that exceed free-tier limits. We will not charge your payment method without your affirmative consent.

7. Intellectual Property

Penvio's ownership. The Service, including its source code, design, user interface, algorithms, documentation, trademarks, and all related intellectual property, is owned by Penvio or its licensors and protected by copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any ownership interest in the Service.

License to use the Service. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes during your Subscription term (or while using the free tier).

Restrictions. You may not: (a) copy, modify, adapt, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service; (c) sublicense, resell, rent, lease, or distribute the Service to third parties; (d) remove or alter any proprietary notices, labels, or marks on the Service; or (e) use the Service to build a competing product or service.

Feedback. If you provide suggestions, ideas, or feedback about the Service, we may use them without restriction or obligation to you.

8. Your Content & Data

Ownership. You retain all rights, title, and interest in Customer Data. These Terms do not transfer any ownership of Customer Data to Penvio.

License grant. By uploading Customer Data to the Service, you grant us a limited, worldwide, non-exclusive license to process, store, transmit, and display your Customer Data solely as necessary to provide, maintain, and improve the Service. This license terminates when you delete Customer Data from the Service or when your account is terminated, subject to any applicable retention periods described in Section 17.

Aggregated Data. We may generate Aggregated Data from your use of the Service for purposes such as analytics, benchmarking, and service improvement. Aggregated Data does not identify you or any individual and is owned by Penvio.

Data processing. To the extent we process personal data on your behalf, we do so in accordance with our Privacy Policy and, where applicable, our Data Processing Agreement (DPA), which is available upon request for Business and Enterprise customers. Our current list of subprocessors is available at penvio.io/legal/subprocessors.

Your responsibilities. You are solely responsible for the legality, accuracy, and appropriateness of Customer Data. You represent that you have all necessary rights and permissions to upload Customer Data to the Service.

9. Electronic Signatures

The Service includes electronic signature functionality ("E-Sign"). By using E-Sign, you acknowledge and agree to the following:

Legal framework. Electronic signatures are recognized as legally binding under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act), the Uniform Electronic Transactions Act (UETA), the EU Electronic Identification and Trust Services Regulation (eIDAS), and similar laws in many other jurisdictions. However, the legal validity of an electronic signature depends on the applicable laws in your jurisdiction and the specific transaction.

Signer consent. You are responsible for obtaining each signer's consent to use electronic signatures before initiating a signing request. Penvio records signer consent as part of the signing workflow.

Audit trails. Penvio generates a comprehensive audit trail for each signed document, including signer identity, IP address, timestamps, and authentication method. Audit trails are stored for the duration of your account and are available for download.

Document integrity. Signed documents are sealed with tamper-evident protections. Any modification to a signed document after execution will invalidate the seal, and the audit trail will reflect the integrity status.

Excluded documents. Certain documents may not be legally executable via electronic signature in some jurisdictions, including but not limited to: wills and testamentary trusts, family law documents (adoption, divorce), court orders, notices of foreclosure or eviction, and documents requiring notarization. You are responsible for determining whether electronic signatures are appropriate for your specific use case.

No legal advice. Penvio does not provide legal advice. We do not guarantee that any electronic signature executed through the Service will be enforceable in any particular jurisdiction or for any particular purpose. You should consult with a qualified attorney if you have questions about the legal validity of electronic signatures for your use case.

10. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party right;
  • Upload, transmit, or store malicious software, viruses, or harmful code;
  • Forge, falsify, or misrepresent document contents, signatures, or sender identity;
  • Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
  • Attempt to access another user's account, Organization, or data without authorization;
  • Interfere with, disrupt, or impose an unreasonable burden on the Service or its infrastructure;
  • Circumvent or exceed published rate limits or usage quotas through automated means, API abuse, or any other method;
  • Use the Service to send unsolicited bulk communications, spam, or phishing messages, including via e-signature requests;
  • Upload content that infringes the intellectual property rights of any third party;
  • Store protected health information (PHI) regulated under HIPAA without a separate Business Associate Agreement (BAA) with Penvio;
  • Use any AI-powered features of the Service to generate misleading, harmful, or deceptive content;
  • Resell, redistribute, or provide access to the Service to third parties without written authorization from Penvio;
  • Use automated tools, bots, scrapers, or crawlers to access the Service except through our published APIs in compliance with applicable rate limits.

We reserve the right to investigate and take appropriate action against any suspected violation of this Acceptable Use Policy, including suspension or termination of your account and referral to law enforcement where applicable.

11. Privacy & Data Protection

Your use of the Service is governed by our Privacy Policy, which describes how we collect, use, store, and share personal information.

GDPR. For customers in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable local data protection laws. A Data Processing Agreement (DPA) is available for Business and Enterprise customers upon request.

CCPA. For California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Penvio does not sell personal information.

Subprocessors. We use third-party subprocessors to help deliver the Service. A current list of subprocessors is maintained at penvio.io/legal/subprocessors. We will provide at least 30 days' notice before adding a new subprocessor that processes Customer Data.

Data residency. Customer Data is stored in the United States by default. Enterprise customers may request specific data residency configurations subject to availability and a separate agreement.

Breach notification. In the event of a confirmed security breach affecting Customer Data, we will notify affected customers without undue delay and no later than 72 hours after becoming aware of the breach, as required by applicable law.

12. Service Availability & SLA

Uptime target. We target 99.9% monthly uptime for the Service, measured as the percentage of minutes the Service is available during a calendar month. Service Level Agreements (SLAs) with contractual uptime commitments and service credits are available for Enterprise customers under a separate agreement.

Planned maintenance. We may perform scheduled maintenance that temporarily affects availability. We will provide at least 24 hours' advance notice for planned maintenance via email or the Service dashboard. Planned maintenance windows are excluded from uptime calculations.

No guarantee. Except as expressly stated in a separate SLA agreement, we do not guarantee uninterrupted, error-free, or continuously available access to the Service. We may suspend the Service temporarily for maintenance, security, legal compliance, or operational reasons.

13. Third-Party Services

The Service may integrate with or contain links to third-party services, including cloud storage providers, identity providers (for SSO), payment processors, and other tools. Your use of any third-party service is subject to that service's own terms and privacy policies.

Penvio is not responsible for the availability, accuracy, security, or practices of any third-party service. We do not endorse and are not liable for any loss or damage arising from your use of third-party services accessed through or in connection with the Service.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PENVIO EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, PENVIO DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

OCR and AI features. Optical character recognition (OCR) and any AI-powered features are provided on a best-effort basis. PENVIO DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF OCR OUTPUT OR AI-GENERATED CONTENT. You are responsible for reviewing and verifying all OCR and AI-generated results before relying on them.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PENVIO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL;
  • COST OF PROCUREMENT OF SUBSTITUTE SERVICES;
  • DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT OR DATA;

ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF PENVIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PENVIO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO PENVIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Carve-outs. The limitations in this section do not apply to: (a) either party's indemnification obligations; (b) either party's liability for fraud, gross negligence, or willful misconduct; (c) Penvio's liability for a data breach caused by Penvio's failure to implement reasonable security measures; or (d) liability that cannot be limited under applicable law.

16. Indemnification

Your indemnification. You agree to indemnify, defend, and hold harmless Penvio and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Customer Data you upload, store, or transmit through the Service; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right.

Penvio's indemnification. Penvio will indemnify, defend, and hold you harmless from and against any third-party claim alleging that the Service (excluding Customer Data) infringes a valid patent, copyright, or trademark, provided that you: (a) promptly notify Penvio in writing; (b) grant Penvio sole control of the defense and settlement; and (c) provide reasonable cooperation. This obligation does not apply if the alleged infringement results from your modifications to the Service, use of the Service in combination with non-Penvio products, or use of the Service in violation of these Terms.

17. Termination & Data Retention

Termination by you. You may close your account at any time through your account settings. If you have an active Subscription, cancellation is governed by Section 5.

Termination by Penvio. We may suspend or terminate your account if you materially breach these Terms. Except in cases of illegal activity, fraud, or imminent harm to others or the Service, we will provide written notice and a 30-day cure period before termination. We may immediately suspend access if reasonably necessary to protect the Service or other users.

Effect of termination. Upon termination: (a) your right to access the Service ceases immediately (or at the end of your billing period for voluntary cancellation); (b) you remain liable for any outstanding fees; and (c) all provisions of these Terms that by their nature should survive termination will survive, including Sections 7, 8, 14, 15, 16, 19, and 20.

Data export window. Following account termination, we will retain your Customer Data for 30 days to allow you to export it. After this 30-day period, we will delete your Customer Data from our active systems. Copies may persist in encrypted backups for up to an additional 90 days before being permanently deleted.

BYOB data. If you use the BYOB feature (Enterprise tier), your documents are stored in your own cloud storage bucket. Upon termination, Penvio will revoke its access credentials to your bucket. Data in your bucket is not affected by account termination.

Tier downgrade. If your Subscription is downgraded (voluntarily or due to non-payment), features and storage limits of the lower tier apply. If your existing usage exceeds the lower tier's limits, you may be unable to upload new content until usage is within limits. We will not delete existing Customer Data solely due to a tier downgrade but may restrict new uploads or certain features.

18. Modifications to Terms

We may update these Terms from time to time. Changes are categorized as follows:

Material changes (changes to pricing, liability, data rights, or core Service terms) will be communicated at least 30 days in advance via email to the address associated with your account and/or through a prominent notice within the Service. If you do not agree to material changes, you may cancel your Subscription before the changes take effect.

Non-material changes (clarifications, formatting, corrections, or changes that do not materially affect your rights) may be made at any time. The "Last updated" date at the top of this page will be revised accordingly.

Enterprise customers. For customers on an Enterprise plan with a separately negotiated agreement, material changes to these Terms require mutual written consent unless otherwise specified in that agreement.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

19. Dispute Resolution

Informal resolution. Before initiating any formal dispute proceeding, you agree to first contact us at legal@penvio.io and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration. If the dispute is not resolved informally, it shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator with experience in SaaS and technology disputes, selected in accordance with AAA rules. The arbitration will be held in Wilmington, Delaware, or at another mutually agreed location (or virtually).

CLASS ACTION WAIVER. YOU AND PENVIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Small claims exception. Either party may bring an individual claim in small claims court if the claim qualifies.

Injunctive relief. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.

20. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. To the extent that litigation is permitted under these Terms (i.e., matters not subject to arbitration), you consent to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware.

21. General Provisions

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. Penvio may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent. Any attempted assignment in violation of this section is void.

Force majeure. Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, pandemics, acts of government, internet or telecommunications failures, cyberattacks, or labor disputes, provided the affected party promptly notifies the other party and uses commercially reasonable efforts to resume performance.

Export compliance. You agree to comply with all applicable export control and sanctions laws and regulations, including those of the United States. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions.

Notices. We may send notices to you via email to the address associated with your account or through the Service. You may send notices to us at legal@penvio.io. Notice is deemed received upon sending for email and upon posting for in-Service notifications.

No third-party beneficiaries. These Terms do not create any third-party beneficiary rights. No person or entity other than the parties to these Terms may enforce any provision herein.

Severability. If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Penvio.

Entire agreement. These Terms, together with the Privacy Policy, any applicable DPA, and any separately negotiated Enterprise agreement, constitute the entire agreement between you and Penvio regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

22. Contact Information

For questions about these Terms, contact us at:

Penvio, Inc.
Email: legal@penvio.io
Security issues: security@penvio.io
Privacy inquiries: privacy@penvio.io